--- title: How to Cancel Your ReelShort Subscription url: https://promptplay.io/guides/how-to-cancel-reelshort-subscription updated: 2026-10-14 license: https://promptplay.io/ai-license --- 1. [Home](/) 2. /[Guides](/guides) 3. /How to Cancel Your ReelShort Subscription Guide # How to Cancel Your ReelShort Subscription Cancel ReelShort where you pay: Apple, Google Play or ReelShort directly. Exact steps, the billing cutoff, and why deleting the app won't stop charges. Edited by [Troy](/about) · Published October 14, 2026 Short answer Cancel ReelShort where you paid. On iPhone: Settings, tap your name, Subscriptions, ReelShort, Cancel Subscription. On Android: Google Play, Subscriptions, ReelShort, Cancel subscription. For a direct ReelShort purchase, log into the app, open the VIP page and follow Subscription Management. Do it at least a day before the billing date. Deleting the app does not cancel anything. On this page (9)Show 1. [Find out who bills you first](#find-out-who-bills-you-first) 2. [Cancel on iPhone or iPad](#cancel-on-iphone-or-ipad) 3. [Cancel on a Mac](#cancel-on-a-mac) 4. [Cancel on Android](#cancel-on-android) 5. [Cancel a direct ReelShort subscription](#cancel-a-direct-reelshort-subscription) 6. [Timing and what happens next](#timing-and-what-happens-next) 7. [Refunds are a separate request](#refunds-are-a-separate-request) 8. [Sources](#sources) 9. [Questions people ask](#faq) On this page 1. [Find out who bills you first](#find-out-who-bills-you-first) 2. [Cancel on iPhone or iPad](#cancel-on-iphone-or-ipad) 3. [Cancel on a Mac](#cancel-on-a-mac) 4. [Cancel on Android](#cancel-on-android) 5. [Cancel a direct ReelShort subscription](#cancel-a-direct-reelshort-subscription) 6. [Timing and what happens next](#timing-and-what-happens-next) 7. [Refunds are a separate request](#refunds-are-a-separate-request) 8. [Sources](#sources) 9. [Questions people ask](#faq) ## Find out who bills you first [ReelShort](/apps/reelshort) can bill you through Apple, through Google Play, or directly through ReelShort in the app or on the web. Each of these is a separate subscription, and cancelling one leaves the others running. Reviewers report the same split and advise saving the transaction ID, renewal date and cancellation confirmation for whichever subscription you have. - **Check the merchant name.** On the App Store the developer is NewLeaf Publishing, and Google Play lists New Leaf Publishing, Inc., of Dover, DE. ReelShort's Terms name Crazy Maple Studio as the company taking subscription payments. - **No Apple receipt?** Apple says you may have bought from another company. Check your bank statement and contact whoever bills you. - **Not in Google Play?** Google Play says the subscription may be on a different Google account. Google's help community adds that you should check each account, including work or family accounts with your payment details. Many apps also bill directly rather than through Google. Users report that direct billing is the route that catches people out: - One user bought as a guest on the web after an Instagram ad and saw the charge as "reelshortsw", separate from the app. - Another paid $15.99 for a Standard Weekly VIP with Apple Pay and found it missing from Apple subscriptions, because ReelShort processed the payment directly. - A Play Store reviewer says billing moved to a website after the first Google Play payment, which left no cancel option in Google Play. ## Cancel on iPhone or iPad 1. Open **Settings**. 2. Tap your name. 3. Tap **Subscriptions**. 4. Tap **ReelShort**. 5. Tap **Cancel Subscription**. You may need to scroll to reach it. Apple says that if there's no Cancel button, or you see a red expiration message, the subscription is already canceled. The ReelShort App Store listing gives an older path to the same screen: Settings > iTunes & App Store > Apple ID > View Apple ID > Subscriptions > ReelShort. The listing says to cancel at least 24 hours before the next renewal date, because the subscription charges within 24 hours before each period. Payment comes from your App Store account. ## Cancel on a Mac 1. Open the **App Store**. 2. Click your name at the bottom of the sidebar. 3. Click your name again. 4. Click **Subscriptions**. 5. Select **ReelShort**. 6. Click **Cancel Subscription**. ## Cancel on Android 1. Open the **Google Play Store** app. 2. Go to **Subscriptions**. 3. Select **ReelShort**. 4. Tap **Cancel subscription**. 5. Follow the instructions to confirm. After you cancel, you keep access for the time you have already paid for. Google Play may place an authorization hold up to 48 hours before the next renewal period, so cancel earlier than the night before. Google's help community says Google can't cancel a subscription on your behalf. ## Cancel a direct ReelShort subscription ReelShort's Terms of Use, last updated October 20th, 2025, give this route: 1. Open the **ReelShort** app. 2. Log into the account that holds the subscription. 3. Go to the **VIP** page. One user reports reaching it through **Profile**, then **VIP membership**. 4. Follow the **Subscription Management** instructions. This route often fails for guest purchases made on the web. Users report these problems: - A guest purchase made in Safari with only a UID showed no VIP banner and no unsubscribe option. - ReelShort's website showed one user an active Standard Weekly VIP subscription with no obvious cancel button. Reviewers report that for a website purchase by card or PayPal, you cancel on that site's account or billing page, since the site's own payment processor bills you. Where no cancel option exists, contact support. The Terms say to email as soon as possible if you think you were charged in error. Deleting your ReelShort account does not cancel the subscription either. One user says weekly charges of 19.51 continued after they deleted their account. The Find Linked Accounts feature showed the deleted account was still tied to a Weekly VIP subscription. ## Timing and what happens next Submit the cancellation on or before the day before your billing date. ReelShort's Terms say that cancelling on the billing date itself means you are charged up to the next billing date. Once your cancellation goes through, it takes effect immediately and you won't be charged for future billing periods, per the Terms. On a direct subscription, "immediately" can mean losing access straight away. One guest subscriber says cancelling cut off content they had paid for through September 20. Google Play subscribers keep access for the time they have paid for. Missing the cutoff costs you a week. The App Store listing describes a 7-day subscription billed weekly, with the price varying by region. At this review, reviewers report the following prices: - Apple's US listing, checked 19 August 2026, showed a $19.99 subscription and coin purchases from $4.99 to $29.99. - Reporting from October 2025 put unlimited access at $19.99 a week, alongside a $200-per-year subscription and coin packages for unlocking episodes. ReelShort also sends a renewal reminder email once every six months from your subscription start date. ## Refunds are a separate request Cancelling stops renewal and refunds nothing. Reviewers report that a refund is a separate request. - ReelShort's Terms call subscription payments to Crazy Maple Studio final and non-refundable, except where the Terms specify. - Google Play says past subscriptions can't be refunded, with some exceptions. Users report mixed results with support. One received a canned reply saying ReelShort doesn't give refunds. Another says the cancel steps didn't work and the support email went unanswered. On one complaints site, ReelShort sits at 1.5 stars from 276 reviews, with billing and subscriptions as the common complaint, and reviewers there report no reliable phone support. If you were charged in error, email support as soon as possible, as the Terms ask. Include the transaction ID and renewal date in the email. Reviews ## [Apps this guide covers](/apps) - [ReelShort review](/apps/reelshort)49Microwaved One-to-two-minute serial dramas, a few free episodes, then coins or a weekly pass Receipts ## Sources The source text behind the claims above, and the day we read it. 1. Receipt 1Official site ReelShort's Terms of Use say you can cancel at any time by logging into your app account, going to the VIP page, and following the Subscription Management instructions. > "You may cancel your subscription at any time. To cancel, simply log in to your app account, go to the VIP page, and follow the clearly displayed Subscription Management instructions." [www.reelshort.com](https://www.reelshort.com/user-agreement.html), retrieved October 14, 2026 2. Receipt 2Official site Per the Terms, cancellation must be submitted on or before the day before the billing date; cancelling on the billing date means you are charged up to the next billing date. > "you must submit your request to cancel the subscription on or before the day prior to the applicable billing date. If you submit your request to cancel the subscription on the applicable billing date, you will be charged for your subscription up to the next billing date." [www.reelshort.com](https://www.reelshort.com/user-agreement.html), retrieved October 14, 2026 3. Receipt 3Official site The Terms say cancellation is effective immediately and you won't be charged for future billing periods. > "Cancellation is effective immediately, and you will not be charged for any future billing periods." [www.reelshort.com](https://www.reelshort.com/user-agreement.html), retrieved October 14, 2026 4. Receipt 4Official site Subscription payments to Crazy Maple Studio are final and non-refundable except where the Terms specify. > "any payments you make to Crazy Maple Studio in relation to your subscriptions are final and non-refundable, except where specified under these Terms of Use." [www.reelshort.com](https://www.reelshort.com/user-agreement.html), retrieved October 14, 2026 5. Receipt 5Official site If you think you were charged in error, the Terms say to contact Crazy Maple Studio at reelshort.support\@crazymaplestudio.com as soon as possible. > "If you believe that Crazy Maple Studio has charged you in error, and subject to applicable laws and regulations, please contact Crazy Maple Studio at \[reelshort.support\@crazymaplestudio.com] as soon as possible." [www.reelshort.com](https://www.reelshort.com/user-agreement.html), retrieved October 14, 2026 6. Receipt 6Official site The Terms of Use were most recently updated on October 20th, 2025. > "These Terms of Use were most recently updated on October 20th, 2025." [www.reelshort.com](https://www.reelshort.com/user-agreement.html), retrieved October 14, 2026 7. Receipt 7Official site ReelShort sends a renewal reminder email once every six months from the subscription start date. > "We will send you a renewal reminder of your subscription by email once every six months from the date your subscription started." [www.reelshort.com](https://www.reelshort.com/user-agreement.html), retrieved October 14, 2026 8. Receipt 8App store listing The App Store listing says on iOS you can cancel at least 24 hours before the next renewal date via Settings > iTunes & App Store > Apple ID > View Apple ID > Subscriptions > ReelShort. > "On iOS devices, you can cancel your subscription at least 24 hours before the next renewal date by going to Settings > iTunes & App Store > Apple ID > View Apple ID > Subscriptions > ReelShort." [apps.apple.com](https://apps.apple.com/us/app/reelshort-stream-drama-tv/id1636235979), retrieved October 14, 2026 9. Receipt 9App store listing The App Store listing says the subscription auto-renews, charging within 24 hours before each period until you cancel. > "Your subscription will automatically renew. You will be charged within 24 hours before the start of each subscription period until you cancel your subscription." [apps.apple.com](https://apps.apple.com/us/app/reelshort-stream-drama-tv/id1636235979), retrieved October 14, 2026 10. Receipt 10App store listing The App Store listing says the subscription is valid for 7 days, billed weekly, and the price may vary by region. > "The subscription is valid for 7 days." [apps.apple.com](https://apps.apple.com/us/app/reelshort-stream-drama-tv/id1636235979), retrieved October 14, 2026 11. Receipt 11App store listing The subscription is billed weekly and the actual price may vary by region. > "The subscription is billed weekly. The actual price may vary by region." [apps.apple.com](https://apps.apple.com/us/app/reelshort-stream-drama-tv/id1636235979), retrieved October 14, 2026 12. Receipt 12App store listing If you subscribe through Apple, payment comes from your App Store account on purchase confirmation. > "If you subscribe through Apple, the payment will be deducted from your App Store account upon purchase confirmation." [apps.apple.com](https://apps.apple.com/us/app/reelshort-stream-drama-tv/id1636235979), retrieved October 14, 2026 13. Receipt 13App store listing The App Store lists ReelShort as Free with In-App Purchases, age rating 13+, developer NewLeaf Publishing. > "Free · In‑App Purchases · Designed for iPad Age Rating 13+ Years" [apps.apple.com](https://apps.apple.com/us/app/reelshort-stream-drama-tv/id1636235979), retrieved October 14, 2026 14. Receipt 14App store listing Apple's steps on iPhone: in Settings tap your name, tap Subscriptions, tap the subscription, tap Cancel Subscription (may need to scroll). > "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button." [support.apple.com](https://support.apple.com/en-us/118428), retrieved October 14, 2026 15. Receipt 15App store listing Apple says if there's no Cancel button or a red expiration message, the subscription is already canceled. > "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled." [support.apple.com](https://support.apple.com/en-us/118428), retrieved October 14, 2026 16. Receipt 16App store listing If you can't find a receipt from Apple, you may have bought from another company; check your bank statement and contact the company that bills you. > "You might've bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, contact the company that bills you for the subscription." [support.apple.com](https://support.apple.com/en-us/118428), retrieved October 14, 2026 17. Receipt 17App store listing On a Mac: in the App Store click your name at the bottom of the sidebar, click your name again, click Subscriptions, pick the subscription, click Cancel Subscription. > "In the App Store, click your name at the bottom of the sidebar. Or, click the Sign In button and sign in to your Apple Account." [support.apple.com](https://support.apple.com/en-us/118428), retrieved October 14, 2026 18. Receipt 18App store listing Google Play warns that uninstalling the app won't cancel your subscription. > "Important: When you uninstall the app, your subscription won't cancel." [support.google.com](https://support.google.com/googleplay/answer/7018481), retrieved October 14, 2026 19. Receipt 19App store listing Google Play steps: on Android go to subscriptions in Google Play, select the subscription, tap Cancel subscription, follow the instructions. > "On your Android device, go to \[subscriptions in Google Play]\(https\://play.google.com/store/account/subscriptions). Select the subscription you want to cancel. Tap Cancel subscription. Follow the instructions." [support.google.com](https://support.google.com/googleplay/answer/7018481), retrieved October 14, 2026 20. Receipt 20App store listing After cancelling on Google Play you keep access for the time already paid. > "When you cancel a subscription you'll still be able to use your subscription for the time you've already paid." [support.google.com](https://support.google.com/googleplay/answer/7018481), retrieved October 14, 2026 21. Receipt 21App store listing Google Play: if you can't find your subscription, it may be on a different Google account. > "If you can't find your subscription, it may be on a different account." [support.google.com](https://support.google.com/googleplay/answer/7018481), retrieved October 14, 2026 22. Receipt 22App store listing Google Play may place an authorization hold up to 48 hours before the next renewal period. > "An authorization hold may be placed on your form of payment up to 48 hours prior to the beginning of the next renewal period" [support.google.com](https://support.google.com/googleplay/answer/7018481), retrieved October 14, 2026 23. Receipt 23App store listing Google Play: past subscriptions can't be refunded, with some exceptions. > "Your past subscriptions can't be refunded, with some exceptions as specified in this article" [support.google.com](https://support.google.com/googleplay/answer/7018481), retrieved October 14, 2026 24. Receipt 24Forum A Reddit user (Sept 2026) says that in the app, they could cancel by going to Profile and clicking VIP membership. > "In the app to cancel I can just go to Profile and click on VIP membership and cancel there." [www.reddit.com](https://www.reddit.com/r/ReelShorts/comments/1w5q7jj/unable_to_cancel_subscription_made_on_website_as/), retrieved October 14, 2026 25. Receipt 25Forum The same Reddit user says a web purchase made as a guest after clicking an Instagram ad showed no subscription or cancel option on the website, and was billed as "reelshortsw" separately from the app. > "I went to the webpage, using the same opened tab in google chrome, and it does not show any subscription or option to cancel." [www.reddit.com](https://www.reddit.com/r/ReelShorts/comments/1w5q7jj/unable_to_cancel_subscription_made_on_website_as/), retrieved October 14, 2026 26. Receipt 26Forum That user says support replied with a canned response saying they don't give refunds. > "they sent me a canned response essentially saying that they don't give refunds and any unknown charges are the result of a user's failure to cancel a subscription." [www.reddit.com](https://www.reddit.com/r/ReelShorts/comments/1w5q7jj/unable_to_cancel_subscription_made_on_website_as/), retrieved October 14, 2026 27. Receipt 27Forum Another Reddit user (Sept 2026) subscribed via Safari as a guest with only a UID and found no VIP banner or unsubscribe option. > "I only have the UID # and it says "guest" at the top. I sent an email over 15 hours ago and haven't heard anything back. There's no options to click the vip banner or options to unsubscribe." [www.reddit.com](https://www.reddit.com/r/ReelShorts/comments/1wd4klu/help_with_subscription/), retrieved October 14, 2026 28. Receipt 28Forum A Reddit user (Oct 2026) says the cancel steps didn't work, support email didn't answer, and they had to call their bank to stop payments. > "The cancel steps did not work and they do not answer the email listed as the help location. I had to call my bank to stop payments." [www.reddit.com](https://www.reddit.com/r/ReelShorts/comments/1x31fi9/is_reelshort_drama_a_scam/), retrieved October 14, 2026 29. Receipt 29App store listing The Google Play listing names the developer as New Leaf Publishing, Inc., Dover, DE, and the listing was updated Oct 14, 2026. > "New Leaf Publishing, Inc. 8 The Grn Ste A Dover, DE 19901-3618" [play.google.com](https://play.google.com/store/apps/details?id=com.newleaf.app.android.victor\&gl=US\&hl=en), retrieved October 14, 2026 30. Receipt 30App store listing A Google Play community answer (Dec 31, 2024) says Google can't cancel for you, you must check each Google account, and not all apps bill through Google-many bill directly. > "However, not all apps use Google's Subscription Service. Many bill you directly. If you don't see the subscription you're looking for, go into the app's help system and see how they do their billing and how they want you to cancel." [support.google.com](https://support.google.com/googleplay/thread/316195882/i-need-to-cancel-my-subscription-on-reelshort-please-advice-how?hl=en), retrieved October 14, 2026 31. Receipt 31App store listing Google community answer: if you have multiple Google accounts, check each one, including work or family accounts with your payment details. > "If you have multiple Google Accounts, you have to check each account individually to be sure. Also, remember to check any work or family member accounts that you may have put your payment details on before." [support.google.com](https://support.google.com/googleplay/thread/316195882/i-need-to-cancel-my-subscription-on-reelshort-please-advice-how?hl=en), retrieved October 14, 2026 32. Receipt 32Reviewer ReelPulse (updated Sept 7, 2026) reports that Apple, Google Play and direct ReelShort purchases are separate subscriptions and advises saving the transaction ID, renewal date and cancellation confirmation. > "Apple, Google Play, and a direct ReelShort purchase are separate subscriptions, and a plan may be attached to a different store account from the one currently signed in." [reelpulse.net](https://reelpulse.net/guides/cancel-reelshort), retrieved October 14, 2026 33. Receipt 33Reviewer ReelPulse reports that cancellation stops renewal but a refund is a separate request. > "A cancellation stops renewal; a refund is a separate request." [reelpulse.net](https://reelpulse.net/guides/cancel-reelshort), retrieved October 14, 2026 34. Receipt 34Reviewer The Verge (Oct 2025) reported unlimited access costs $19.99 per week, plus a $200-per-year subscription and coin packages. > "Unlimited access to the app's catalog costs a whopping $19.99 per week." [www.theverge.com](https://www.theverge.com/column/805250/hollywood-is-in-love-with-microdramas-for-all-the-wrong-reasons), retrieved October 14, 2026 35. Receipt 35Reviewer The Verge also reported a $200-per-year subscription and coin packages for unlocking episodes. > "There's also a $200-per-year subscription, and viewers can opt to unlock individual episodes by buying coin packages." [www.theverge.com](https://www.theverge.com/column/805250/hollywood-is-in-love-with-microdramas-for-all-the-wrong-reasons), retrieved October 14, 2026 36. Receipt 36Reviewer PissedConsumer's AI summary reports ReelShort has a 1.5-star rating from 276 reviews, with many complaints about subscriptions and billing. > "ReelShort has a 1.5 star rating from 276 reviews; overall sentiment is negative with many complaints about subscriptions and billing." [reelshort.pissedconsumer.com](https://reelshort.pissedconsumer.com/), retrieved October 14, 2026 37. Receipt 37Reviewer A PissedConsumer reviewer (Aug 2026) says their $15.99 Standard Weekly VIP paid with Apple Pay didn't appear in Apple subscriptions because it was processed directly by ReelShort. > "Although I used Apple Pay for the purchase, the transaction appears to have been processed directly by ReelShort rather than as an Apple App Store subscription." [reelshort.pissedconsumer.com](https://reelshort.pissedconsumer.com/), retrieved October 14, 2026 38. Receipt 38Reviewer The same reviewer says ReelShort.com showed an active Standard Weekly VIP subscription but no obvious cancel button, so they emailed support. > "The website clearly showed that I had an active Standard Weekly VIP subscription, but I still could not find an obvious cancellation button or straightforward subscription-management option." [reelshort.pissedconsumer.com](https://reelshort.pissedconsumer.com/), retrieved October 14, 2026 39. Receipt 39Reviewer A PissedConsumer reviewer says deleting their account didn't stop weekly charges of 19.51; the Find Linked Accounts feature showed the deleted account was tied to a Weekly VIP subscription. > "I already deleted/deactivated my ReelShort account, but I am still being charged 19.51 repeatedly on my bank/Postepay card." [reelshort.pissedconsumer.com](https://reelshort.pissedconsumer.com/), retrieved October 14, 2026 40. Receipt 40Reviewer A PissedConsumer reviewer subscribed as a guest says after cancelling they lost access to content they had paid for through September 20. > "Today I canceled it, but I have already paid through September 20. Unfortunately, I can no longer access the content." [reelshort.pissedconsumer.com](https://reelshort.pissedconsumer.com/), retrieved October 14, 2026 41. Receipt 41Reviewer PissedConsumer's summary reports poor customer service and no reliable phone support. > "Poor customer service and no reliable phone support reported." [reelshort.pissedconsumer.com](https://reelshort.pissedconsumer.com/), retrieved October 14, 2026 42. Receipt 42App store listing A Play Store reviewer says that after paying the first time with Google Play, billing moved to a website, the app has no cancel option, and cancelling isn't available in Google Play. > "The option to cancel the membership is not available in Google Play." [play.google.com](https://play.google.com/store/apps/details?id=com.newleaf.app.android.victor\&gl=US\&hl=en), retrieved October 14, 2026 43. Receipt 43Reviewer ProperShort reports that deleting the app or your ReelShort account does not cancel the subscription. > "Deleting the app does not cancel anything. Deleting your ReelShort account does not cancel anything either." [propershort.com](https://propershort.com/posts/cancel-reelshort-subscription/), retrieved October 14, 2026 44. Receipt 44Reviewer ProperShort reports that for a website purchase by card or PayPal, you cancel on that site's account or billing page, since the site's own processor bills you. > "There is no universal path here, because the billing belongs to whatever processor the site used. Sign in to the account you paid with, then look for the account, billing, membership or subscription section of its settings." [propershort.com](https://propershort.com/posts/cancel-reelshort-subscription/), retrieved October 14, 2026 45. Receipt 45Reviewer ProperShort reports that Apple's US App Store listing, checked 19 August 2026, showed coin purchases from $4.99 to $29.99 and a $19.99 subscription. > "shows one-time coin purchases starting at $4.99 (500 coins, a figure Apple's price and a separately supplied coin count agree on) up to $29.99, and a $19.99 subscription" [propershort.com](https://propershort.com/posts/cancel-reelshort-subscription/), retrieved October 14, 2026 FAQ ## Questions people ask ### Does deleting the ReelShort app cancel my subscription? No. Google Play says uninstalling an app won't cancel its subscription, and reviewers report the same for deleting your ReelShort account. One user says weekly charges continued after the account was deleted, because it was still tied to a Weekly VIP subscription. ### Why can't I find ReelShort in my subscriptions? You are probably billed somewhere else. Apple says a missing Apple receipt can mean another company billed you. Google Play says the subscription may be on a different Google account. Users report that web and guest purchases are billed directly by ReelShort and never appear in Apple or Google Play. ### When do I have to cancel to avoid the next charge? On or before the day before your billing date, per ReelShort's Terms. Cancelling on the billing date means you pay up to the next one. Apple's listing says to cancel at least 24 hours before renewal, and Google Play may place an authorization hold up to 48 hours before renewal. ### Can I get a refund after cancelling ReelShort? Rarely. ReelShort's Terms call subscription payments final and non-refundable except where the Terms specify, and Google Play says past subscriptions can't be refunded, with some exceptions. Cancelling only stops renewal, so a refund has to be requested separately. ### Is there a ReelShort phone number to cancel? Not in the Terms, which name an email instead: reelshort.support\@crazymaplestudio.com, for charges you think were made in error. Reviewers report there is no reliable phone support. Slop check: passedThis page went through our slop counter before publishing. [How we check our own copy](/methodology#our-copy)